Account Support Analyst - Mumbai - Ncr @ NCR Corporation

The Customer Analytics team will have direct responsibility for reporting performance against contracted Service Levels for all customers across the APAC region.

This team will be responsible for all facets of customer reporting inclusive but not limited to the scheduled production of standard and customized operational reports as well as ad hoc operational reporting to assist Field Operations with problem analysis. The team will utilize a number of systems including but not limited to EDW, ADW, Gasper, D1, Oracle and MS Access to perform deep dive reporting and analysis to support the APAC business. The incumbents may be required to attend customer meetings as well as initiate and drive projects on a region basis.

He/she will:
Meet with customers and account teams and act as Subject Matter Expert on reporting deliverables
Work with NCR Services teams around the region to support the business
Provide customers and NCR associates with the required reporting. In addition, he/she will ensure that all requested data meets both customer and NCR needs in respect of contracted T s and C s and customer expectations. The Account Support role is to provide customer-specific analysis leading to improved service fidelity and customer profitability. Individuals in this role are required to have good working relationships with all NCR Services operations-focused groups.

These relationships include, but are not limited to, the Field Support Centers, Field Operations Management (primarily Field Service Managers), the Global Service Parts organization, the Billing Operations Center and Customer Advocates,3rd party contractors, Depot Repair centers, and Customer Care Centers. The AS must have a thorough understanding of NCR Services systems, operations and policies, and customer contract specifics that are used to resolve customer problems. An AS works with many implementation roles such as Project Managers and Implementation Managers/Coordinators as NCR implements solutions. The AS may be required to coordinate WCS internal projects for the customer such as Preventive Maintenance upgrades or Field Retrofit Orders. Education and Experience Requirements
Degree in Business Administration or Computer Science (or equivalent education, knowledge and/or experience as determined by the hiring organization).
Analytical and/or technical experience, preferably within NCR Services.
Demonstrated proficiencies with Microsoft Office Suite software.
Knowledge of EDW queries, Gasper system knowledge, D1 system knowledge. Scope
Support targeted NCR Services accounts across APAC. Work Environment
Fast-paced, team environment working with internal networks and the external customer.
Daily job responsibilities may change based on customer need.

Qualifications

Bachelors degree