Helpdesk Representative - Hyderabad
- NCR Corporation
- 1 - 3 years
- Hyderabad
- 3 years ago
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Job Description
Key Responsibilities:
- Monitor ATM networks for NCRs customers, rou NCR inouse Incident Management systems and tools.
- Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
- Managing inbound volume of voice and mail request from MS customer and annel partners and assist in providing accurate and complete information.
- Escalate customer problems bo internally and externally, en required, according to defined escalation pas.
- Consistent and effective follow up meanism wi various contracted vendors/annel partners of NCR to be followed to ensure timely resolution of incidents.
- Requires rotation in workours involving weekend,oliday or extendedours.
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Basic Qualifications:
- Graduate /i Sool Diploma (from any stream).
- 1 - 3 years related experience. Preferably from e ATM industry (Banking/ATM MSP).
- Basic understanding of ATM fault Management & call management procedures.
- Basic PC/Microsoft Office skills and teleone skills.
- Good Soft skills & Interpersonal skills (verbal & written) is a must
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Diploma in MechanicalPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Ncr Corporation IndiaLocation(s): Hyderabad
Keyskills: Hospitality Helpdesk Fault management Reconciliation Incident management Representative MSP Monitoring Recruitment
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