Zonal Product Manager - Mumbai - DTDC Express
- DTDC Express
- 7 - 12 years
- Mumbai
- 3 years ago
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Job Description
Roles and Responsibilities - As a member of the Sales Operations team, He/ She will use the strategic thinking, analytical
skills and business knowledge to provide a local and customized approach that generates
impactful insights with data-driven trends and action-oriented recommendations. The role is to
ensure that
1) Develop, implement and lead the continuous Sales & Operations (S& amp ;OP) process to
support the growth of the business
2) Work closely with stakeholders to define sales targets, track performance and execute
the right pricing strategy
3) Recommends or contributes information in setting product pricing
4) Work closely with support functions to develop solutions and concepts to enable and
maximize productivity of sales team
5) All the New business development projects are implemented efficiently
6) Collaborate with internal and external stakeholders in planning and executing the delivery
of solutions promised to existing and new customers
7) Develop service monitoring framework, KPIs and other evaluative measures to determine
our delivery performance to all the clients with Individual focus on large & strategic
customers
8) Collaborate with internal stakeholders to perform the due diligence and evaluate the
performance of the project delivery stages at the time of Implementation while
onboarding the new customers
9) Prepare project plan for Implementation of new sign ups, evaluate the capabilities and
other Internal resources needed in the project implementation
10) Gather, analyze and report on business data to support key business decision making
11) Client onboarding & servicing of Key accounts including ensuring service levels and
manage account receivables.
12) Identify client business needs and business challenges, forecast requirements, and work
on proposals for customized business solution
13) Monitor market and competitor activities & provide relevant reports and information
14) Initiate and prioritize projects, and take the lead when determining the best
implementation methods
15) Working closely with sales teams, Identifying leads, Meeting clientele, for New Business
Development for B2C ecommerce retail logistic services, understanding avenues of
possible collaboration and win business. Understanding scope for business and sell
offered services.
16) Account level planning and revenue forecasting,
17) Acts as the customer advocate articulating the users and/or buyers needs, Owns all
facets of the sales process for large, complex strategic accounts within assigned
geography
18) Building an in-depth knowledge of clients ranging from Fortune 500 brands to e-
commerce retailers across assigned territory
19) Develop trust relationships with a portfolio of major clients to ensure they do not turn to
competition
20) Acquire a thorough understanding of key customer needs and requirements
21) Expand the relationships with existing customers by continuously proposing solutions
that meet their objectives
22) Ensure the correct products and services are delivered to customers in a timely manner
Desired Candidate Profile -
8+ years of experience in dealing with senior stakeholders in large enterprise accounts in the
B2B space in sales, partnering, alliances. Experience managing complex negotiations. Extremely
high ownership, ability to get hands dirty, and work in a constantly-changing and fast-growing
environment. Strong services delivery or customer success management experience, B2B
industry preferred. Subject matter expertise in an ecommerce retail logistics Industry and market.
This should include technical and operations knowledge. In addition to affinity with Supply Chain,
ecommerce and/or Product Management we ideally like to see in-depth understanding in
relevant areas such as network optimization, machine learning and/or data mining.
Need to have rare combination of a strong business and an operational background.
Strong customer service, project management, and quality control skills.
Proven ability to influence cross-functional teams without formal authority
Ability to work under pressure in time critical situations
Ability to work in large and complex organizations, should be capable of resolving conflict
in a collaborative manner
Ability to lead a highly motivated and innovated Service team, Self-motivated and
capable to take responsibility
Keen sense of time management
Please share cv on - re*********c@gm**l.com
Perks and Benefits -
Job Classification
Industry: Courier, Transportation, Freight , WarehousingFunctional Area: IT Software - eCommerce, Internet Technologies,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: DTDC ExpressAddress: Near Virvani Indl Estate On Western Express Highwa, Goregaon (East), Mumbai 400063, MUMBAI, Maharashtra, India
Location(s): Mumbai
Keyskills: Product Management Sales Process Product Pricing B2C Project Management Key Accounts New Business Development Alliances Pricing Strategy
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