Client Servicing Executive @ IndiaMart InterMesh

Job Description

About the company:

IndiaMARTis Indias largest online marketplace, connecting buyers with suppliers. The online channelfocuseson providing a platform to Small & Medium Enterprises (SMEs),large enterprisesas well asindividuals. Founded in 1996, the companys mission isto make doing business easy.

As of Mar 3120, IndiaMART caters to:

5.2 Crore+ Buyers | 42 Lakh+ Suppliers | 5.9 Crore+ Products

IndiaMART for Buyers

Convenience of connecting with sellers anytime, anywhere

Wider marketplace with a range of products and suppliers

One-stop- shop for all requirements

Payment Protection Program

IndiaMART for Suppliers

Enhanced business visibility

Access to 2.5 Crore+ monthly buyer enquiries

Increased credibility for your brand

Lead Management System

Instant payment gateway, Pay with IndiaMART

IndiaMARThas over 3600 employees located across 80+ offices in the country.

IndiaMART announced itsSeries C fundingin March 2016. Its existing investors include IntelCapital,Amadeus Capital,WestBridge Capital & Quona Capital.

Job Summary:

lServicing the existing clients.

lAchievement of monthly, quarterly and annual sales targets by generating revenue from existing paid members.

lResponsible for client retention, per client revenue optimization & renewals with his/her team.

lKeep a close track on work in process, customer complaints and accounts receivables.

lMonitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables.

lAccurately forecasts weekly, monthly, quarterly and yearly revenue streams.

lIdentifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers.

lRecruit, develop & ensure Retention of respective team by formulating their development plans, meeting their training needs and communicating with them on a regular basis.

lRecord performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel.

lDrive performance incentive structure and sales promotion schemes.

lCollecting market feedback and provide periodic updates to the management for formulation of policy & strategy.

lTo penetrate all targeted accounts and originate sales opportunities for the companys products and services.

lTo set up and deliver sales presentations, product/service demonstrations on daily basis with his/her team.

lTo ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.

lTo ensure that all payments are collected as per the companys payment terms.

lEnsure adherence to sales processes and requirements.

lConduct performance review for his/her team on regular basis.

Knowledge:

lKnowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.

lKeen understanding of the business and technical contexts in which key accounts are situated.

lBusiness advisor to your customers.

Skills:

lQuick thinking and problem solving skills

lExcellent verbal communication skills

lExcellent active listening skills

lInnovative vision and foresight to anticipate and create new opportunities that resonate with your customer.

Attitude & Behavior:

lAggressive self-starter who inspires a diverse team

lPositive and enthusiastic attitude

lHandles Rejection well

lCustomer focus and result oriented approach

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