Job opening For Site Reliability
- Kelly Outsourcing
- 5 - 8 years
- Bengaluru
- 4 years ago
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Job Description
Job Opportunity For Embedded Engineer _Johnson Controls_Bangalore
Roles and Responsibilities
Exp- 5 to 8 yrs
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Daily Responsibilities
* Leading team of Site Reliability Engineers
* Maintain goals & accountabilities for direct reports and provide reporting on performance
* Work with international teams to keep processes aligned to achieve customer service excellence
* Analyzing, investigating, and identifying root cause of complex customer issues, and communicate findings to appropriate group for resolution. Resolving issues that do not require escalation
* Reviewing workflow tickets created and ensure issues are properly addressed.
* Monitoring and reporting status of tickets to respective internal/external customers and interested parties
* Strictly following change control process
* 24/7 on call duty in case of emergencies, based on rotating shifts
* Responding to alerts promptly and escalate issues when necessary
* Working off-hours periodically to accommodate maintenance/downtime windows
* Creating and updating Runbook documents and procedures for troubleshooting and system management
* Being responsible for all internal/external facing customer report distribution and maintenance
* Providing low-to-moderate level internal and/or customer network support
* Participating in Research and Development activity as needed to progress new or improved products, processes, or formulas
* Performing miscellaneous job-related duties and projects as assigned
Basic Duties
* Investigating and identifying the root cause of moderately complex customer, network, application, and server issues.
* Assist in application implementation, support, monitoring, change management, and training.
* Operate as an escalation liaison between the frontline staff supporting the retail customer utilizing the cloud services and the Development and Cloud Engineering staff.
* Oversee team of Site Reliability Engineers and make sure processes and responsibilities are being adhered to.
* Assess performance and provide/develop ideas for improvement.
* Transition ongoing activities and issues to next shift.
* Rotating weekend shifts
QUALIFICATIONS REQUIRED:
o Strong communication
- Leadership/people management experience
- Cloud computing solutions (AWS, Azure, Google) is a significant plus.
o Basic Networking concepts and troubleshooting network connectivity issues
o Automatic Job Scheduling software
o Basic Windows and Linux platforms - Advanced Linux knowledge a significant plus
o Expertise in deployment automation a huge plus - Puppet, Terraform or similar technologies
o MS Office
o SAN concepts
o Information security concepts
Interested candidates could email their resumes at se*****************u@ke*****g.com
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Kelly OutsourcingLocation(s): Bengaluru
Keyskills: Customer Service Networking Linux Service Excellence Calling Team Leading Network Troubleshooting Root Cause People Management AWS
Kelly Outsourcing
Kelly Outsourcing and Consulting Group India Priv ate Limited Kelly Outsourcing and Consulting Group India Priv ate Limited
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