International Non Voice - Email Support ()
- Telligent Support Llp
- 0 - 5 years
- Bengaluru
- 4 years ago
- Email to a friend
- Report this job
Job Description
Role Brief:
We would like you to provide intelligent and engaging email responses to our tech-savvy and passionate customers. So, if you are an excellent native English writer and love learning about new technology then come work for us and get paid to do meaningful and exciting work
.
Core Responsibilities:
- Provide support and resolving technical issues via email, phone and other electronic communications
- Build credibility and trust with the players by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ CSAT scores for the work performed
- Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
- Leverage your experience to provide feedback to the team on how to improve our services
- Drive customer communication during critical events.
Interested Candidates may share updated resume with sh*******r@te****r.com
Candidate Preference:
- 6 months to 4 years of customer service experience through phone, email and chat. Experience in the gaming/tech support would be an asset
- Excellent oral and/or written communication skills
- Customer service experience with strong customer focus
- Excellent team player with experience and passion for gaming
- Strong multi-tasking skills
- Strong analytical and troubleshooting skills and experience
- Self-starter who is excited about learning new technologies on a daily basis
Benefits:
- An attractive compensation package with performance-based incentives
- Excellent growth opportunities from internal IJPs
- Outstanding rewards and recognition program & employee engagement activities
- Free unlimited meals
- Free transportation (both ways) for maximum ease
- Medical Insurance
Note: Due to the current situation you will be doing " WORK FROM HOME" until further notice from the organization.
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: TELLIGENT SUPPORT LLPAddress: 92/1B, Electronics City Phase 1, Electronic City, Bengaluru, Karnataka 560100
Location(s): Bengaluru
Keyskills: technical support chat customer service Email process email support non voice International BPO email process engineer
Telligent Support Llp
Telligent Support has been pioneers in gaming and consumer electronics industry with vast experience in providing business process outsourcing solutions and services to global customers. We ensure we take care of our employees and are treated with the highest standards as we believe ?Happy Employees...
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