JOB DESCRIPTION:-
Monitoring Delivery Management adhering to the SLA
Bring in delivery transformation
Ensure Process Management Support
Maintain 100% technical SOP in Support central for any new type of technical issues
Pro actively Initiate Process Improvements based on Inputs from Audit Process,
Maintain best practices across industry and ITIL guidelines
Experience in all Geographies in the areas for IT Services Managed Services
Should be responsible for Business Acquisition IT Service Management, Project Management,
Planning & Budgeting, P & L Management for projects, Business Planning, Risk Analysis, BCP, Customer Relationship Management,
Responsible for managing service delivery for end user support for Domestic Clients
Involve in Audits and Performance Management
DESIRED SKILLS AND EXPERIENCE:
Any graduate with 6+ yrs. in service delivery management and end user support
Should be experienced in atleast 4 of the delivery verticals ie., Infrastructure Management Services, warranty services, service delivery planning, field service operations, last mail service delivery & service logistics.
Should be familiar and updated in best in class service delivery models, CSAT process & IT systems
Should have managed a team of service delivery professionals at pan India level
Handled multi customer environment even in remote locations
PMP, ITIL and Related Quality certifications preferred
Candidates who meets to the eligibility criteria can share their profiles to na**********t@in*******s.com
Keyskills: Customer Relationship Project Management Service Delivery Management ITSM Infrastructure Management Managed Services Process Management ITIL IT Service Delivery Service Operations
Inspirisys Solutions Limited Inspirisys Solutions Limited is one of the leading Systems and Technology Solutions Company based in India. INSPIRISYS is a public limited company listed in Mumbai Stock Exchange (BSE) having revenues of USD 75+ Million. In India we have 100+ offices with 2400+ engi...