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Manager - Operations (International BPO) @ True Solution

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 Manager - Operations (International BPO)

Job Description

Inviting applications for the management position that's Manager - International BPO / Call Center (Sales Operations) for our ISO & CMMI certified MNC.

Summary

  • Title: BPO Manager (Operations)
  • Location: Ahmedabad (Gujarat), IN.
  • Process Operations: Ireland
  • Process Vertical: B2B Sales (Voice)
  • Salary: Up-to 80 K + Other benefits
  • Reports To: Managing Director
  • 15 days of free accommodation incl. breakfast (Only for an outstation applicant)
  • Relocation is mandate for an outstation applicant

Job Briefing

We are looking for a skilled Manager - International BPO Sales Operations to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilised to a maximum and that staff are well organised and productive. You must be an organised, reliable and results-driven professional. You must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements. As a call center manager, you must have an excellent communication & management skills. The goal is to do everything possible to attain goals and achieve great results for our company.

What You'll Be Doing

  • Should have a strong understanding of how to leverage customer and market insights, buyer personas, value selling, and competitive differentiation to build a category leading B2B offering
  • Successfully drive your teams to meet and exceed sales quotas and client expectations.
  • Key area of focus includes building a world-class B2B sales team that solidifies us as the clear leader in the market.
  • Clearly communicate progress against targets, especially as it relates to tracking pipeline and forecasting
  • Leverage data and analytics to monitor and drive your teams performance, identify achievements as well as areas of focus
  • Drive team to move swiftly, build ambitious culture and over-achieve targets month on month.
  • Supervise, direct, coordinate and evaluate operational performance as well as coach, mentor and develops leadership staff.
  • Prepare sales forecasts; establish team targets and monitor the performance of the sales against these goals; adjust sales strategies to meet changing markets and competitive conditions.
  • Good in understanding the market and competitor trends and accordingly drive plans to increase sales revenues.
  • Able to generate leads through various networks and converting the same to increase business
  • Able to articulate well and should have the capability to convert passive clients into real time business deals.
  • Extensive understanding of local market and deep penetration for increasing sales
  • Ensure adherence in achieving the sales plan and participate in review with reporting supervisor
  • Develop and grow relationships with clients, manage client needs and expectations while doing the same with your team
  • Ensure consistent and effective communication through regular client quarterly, monthly and weekly business reviews
  • Hold regular team meetings/huddles to ensure alignment of team performance and goals
  • Identify & recruit right talent for the campaign

We Expect You To Have

  • 3+ years of experience as a BPO Manager / Operations Manager (International BPO Sales Process) with significant management experience, with deal outcomes that have touched companies of all sizes
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
  • Creative thinker with a strong sales focus who is comfortable with ambiguity and evolving strategies in Agile environment
  • Track record of driving innovation and change
  • Proven analytical and problem-solving skills with the ability to multi-task
  • Detail oriented with strong focus on driving results
  • Excellent verbal and written communication skills
  • Adaptable/flexible
  • Proficiency in MS Office
  • Time management and planning skills
  • Demonstrated ability to maintain high level of enthusiasm and motivation

We encourage you to kindly apply with your latest resume across ***@mi*******t.comif you find the above relevant to your professional background.

Regards,

Sam

Manager Talent Acquisition

Micro Orbit INC.

+91-8849459***

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Manager - Operations (International BPO)

Contact Details:

Company: True Solution
Location(s): Ahmedabad

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True Solution

“True Solution” – The region owned by blend of opportunities of various verticals where we cater the masterpiece as per the wish and demand. Being accorded with multiple international MNC brands the platform is bifurcated into ample of segments where the individual would be bles...