Customer Care Executive @ Beijing Mingte

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Customer Care Executive

Beijing Mingte
0 to 2 Yrs
Noida, Gurugram
6 years ago
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Job Description

Ensure that the companys customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed
Ensure customer care service standard of the company is strictly adhered to by every customer service personnel
Participate in recruiting and training of fresh customer service employees
Respond to inquiries and queries from customers and provide a thorough and speedy resolve
Handle complicated and unresolved issues from less experienced personnel
Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department
Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals
Develop strategies and plans for customer support
Participate in implementation or improvement of initiatives associated with customer service
Establish standards for best customer support practices
Offers advice on the incorporation of technology in current and planned customer support strategies of the organization

Employement Category:

Employement Type: Full time
Industry: Banking / Financial Services
Role Category: Back Office Operations
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive

Contact Details:

Company Name: Beijing Mingte
Location(s): Noida, Gurugram

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Designation / Expected Role

Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Beijing Mingte

MinTech is a global Fintech company, which focuses on five core businesses: Overseas Business, Intelligent Quantum Cloud, Blockchain Ecosystem,Orange Cat Platform, WinDigital MinTech Fund. Mintech is now established in China, North America, Southeast Asia and other regions with more than 700 emplo...

Customer Care Executive @ Beijing Mingte

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