AGS Health is hiring Team Leaders - A/R
- AGS Health
- 5 - 8 years
- Hyderabad
- 4 years ago
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Job Description
Job Title: Team Leader
Direct Reports: Process Associates
ROLE SUMMARY
This position is based out of the Hyderabad office, responsible for the following:
- To perform a range of tasks or activities which involve day-to-day planning, operation and problem-solving so that a team meets it required service level agreements
- The key functions of a team lead or supervisor is to ensure the below responsibilities are carried out to the best of his/her ability in the interest of the organization and customer involved
RESPONSIBILITIES
- Provide the team with the company's vision and the objectives of all processes
- Have excellent people management skills to ensure adequate production and quality SLAs (service level agreements) are met
- Provide adequate training and knowledge sharing to the team by conducting daily and weekly meetings which are documented and acknowledged by the team
- Monitoring daily production output and validating the same by means of timesheet approvals
- Monitoring daily quality reviews of the quality audit team to ensure feedback is provided to the team and identified areas of concern are reviewed and completed in a timely manner
- Monitoring and adhering to the company policies regarding leave and absenteeism within the team
- Provide monthly performance report to the team on production & quality achievements and their areas for improvement
- Serve as a SPOC (single point of contact) to communicate and resolve interface and integration issues with other teams
- Adequate staffing is allocated within the various processes that need to be reported back to the client
- Control Talent Retention to the minimum attrition
PROFESSIONAL BACKGROUND
- Minimum 5 years of relevant experience. Must have been in Team Leader position.
COMPETENCIES, SKILLS AND OTHER REQUISITES
- Excellent written and spoken English
- Excellent interpersonal and collaborative skills
- Confident, amicable and ability to persuade and influence
- Unflinching integrity and personal work ethics
- Self-starter with the ability to lead and own projects end to end
- Attention to detail and concern for accuracy
- Excellent time management skills and multi-tasking ability
- Excellent team player skills
JOB LOCATION Hyderabad
Please send your resume to sa****************n@ag******h.com to discuss in detail about this.
Warm Regards
AGS Health - HR Team
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationContact Details:
Company: Ags HealthAddress: 05-02,TIDEL PARK,04 CANAL BANK ROAD,TARAMANI, Chennai, Tamilnadu, India
Location(s): Hyderabad
Keyskills: Team Management AR Calling Team Leading Revenue Cycle Management RCM
AGS Health
AGS HEALTH PRIVATE LIMITED OUR COMPANY We are a global analytics driven, technology enabled Revenue Cycle Management (RCM) company providing medical billing and coding services to leading healthcare providers across the US. Our management team has an outstanding entrepreneurial track record of o...
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