Quality Analyst
- DreamNurture
- 1 to 5 Yrs
- Mumbai
- 4 years ago
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Job Description
Dear Candidate,
Greetings of the day!
We are Hiring for Quality Analyst
To assist with the HR induction process for each new Training batch
Ensure that Trainer(s) remains available through the Training process/period for each batch
To manage Training attendance, break and shift timings
Conduct TNAs for the shop floor and accordingly discharge Training Sessions per requirement
Implement Up-skill sessions for the shop floor and help improve agent skills incrementally
Implement PKT workshops for the shop floor and help improve process efficiency/performance
Location
Mahape
Requirement
Good Communication Skills (8/10 or above)
Candidate should drive Quality Initiatives in order to increase the Process Quality Scores and Overall floor agent skills and telephone etiquettes
Candidate should be well versed with MS Office [especially MS Excel]
Candidate should be involved in Analysis & Problem Solving (Innovative Thinking)
Attention to Detail
Feedback Analysis, Good Listening Skills & Excellent People Management & Relationship Skills
Excellent command on MS Excel/Advance Excel
Regards,
HR Team
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Quality (QA-QC)
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst
Contact Details:
Company: DreamNurtureLocation(s): Mumbai
DreamNurture
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 45 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their d...
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