Operator - Tele Collection @ home credit

The position holder will be responsible to achieve collection targets on monthly basis by making calls to the customers who s monthly installment (EMI) is due or who have not paid the installment on due date, explaining the consequences of not paying on time, providing payment options as per the process and follow up till the time the due installment is received.

Job Responsibilities:

• Calling to the customers to remind their due date of installment.
• Reminder calls to delinquent customers who failed to make the EMI payment.
• Explain the consequences to customer of not paying on time.
• Provide the options of payment channels for making the payment.
• Fix appointment for the field collections team if customer asks for collecting payment from home.
• Follow up with the customers till the payment is received.
• Ensure that all details of the calls & update on collections is updated on the system as per the process.

Desired Profile:

• Class 12th pass/graduate with 0 to 5 year of experience in any domain (Telecom, Customer Service, Sales, Inbound / Outbound)
• Language - Malayalam & Tamil
• Clear communication with good convincing skills Multi linguistic preferred
• Should have basic computer knowledge.
• Typing speed of at least 18 words per minute
• Willing to work in rotational shift