IT Engineer
- Agile English India
- 2 - 5 Years
- Chennai
- 4 years ago
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Job Description
Responsibilities:- Manage all aspects of the company's office technical infrastructure including:
- Microsoft 365 (E5) management, including Azure AD, Intune, Bitlocker, Thread Management, Email, OneDrive, Teams, SharePoint, Yammer, Excel, Word and other.
- Atlassian Jira and Confluence administration
- Network switching, Internet connections, firewalls, and Wi-Fi devices
- Mobile device support
- Provide face to face and remote technical support for all employees worldwide
- Client device support for Microsoft Windows (predominantly), Mac OS X, Android and iOS devices.
- Recommend, test & implement new software / hardware products & solutions.
- Work with vendors to acquire hardware, software, services, support contracts, licenses, etc., as required.
- Out of hour work will be required for monthly patching and emergency items as needed.
- Ensuring all software purchased licensing is recorded and maintained
- Setting up new users and disabling expired accounts in accordance with HR requirements
- Re-Imaging and configuring new laptops and desktops
- Install authorized software to laptops and desktops
- Troubleshoot system related problem reported by users
- Ensure all logs for equipment and users are maintained
- Creating purchase requisition for IT Hardware/Software
- Perform periodic reporting
Key Deliverables:
- Office infrastructure that runs like clockwork.
- Develop and document policies and work processes.
- Assist team with compilation of security policy documentation and audits.
- Extremely good desk-side manner and communication style
- Extraordinary attention to detail
- In-depth knowledge of Microsoft 365 and related technologies
- Ensure Network connectivity throughout companys LAN / WAN infra is on par with Technical considerations
- Networking, TCP/IP, sub-netting, routing, VLANs, DHCP, etc.,
- DNS definitions, MX, A, CNAME records, reverse lookups etc.,
- Working knowledge of performance/availability monitoring, tuning, reporting
- Hardware troubleshooting expertise (Dell and Mac)
- Candidate should have 3+ years of experience in desktop support, systems administration, and networking.
- Candidate should have completed Bachelor or Master degree in computer or IT specialization with good track-record from affiliated university
- Excellent verbal and written communication skills in English.
- Experience resolving incidents using remote support tools
- Candidate must be familiar with windows and Mac platforms.
- Experience administrating Microsoft 365.
- Having Knowledge on troubleshooting Virtualization tools, Citrix, VMWare, Hyper-V.
- Certification on ITIL or Knowledge about ITIL best practices and ISO standards.
- Prior work experience on any ITSM ticketing tools.
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: IT
Role Category: IT
Role/Responsibilies: IT Engineer
Contact Details:
Company: Agile English IndiaLocation(s): Chennai
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Agile English India
Learnship GlobalEnglish is a global technology company that delivers products and services that remove the language and cultural barriers to give every global worker the ability to contribute and thrive in the connected 21st-century economy. We blend the latest technology innovations with research o...
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