Hiring Freshers/ Experience International Voice /tech Support / Help Desk Executive @ Sky Scrapper

Job Description

Job Responsibilities:
Respond to customer queries via inbound calls within defined SLAs.
Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions.
Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
Remote desktop troubleshooting.
Escalate complex incidents / requests to upstream technical groups.
Technical Skills:
Real life PC problems - Intermediate
Relevance and use of technology in companies - Intermediate
IT End Devices - Beginner
Virtual private network (VPN) - Beginner
Internet and Intranet - Beginner
Windows XP navigation - Intermediate
Operating the computer- Intermediate
Technical Troubleshooting - Account Management/password reset - Intermediate
Technical Troubleshooting - OS - Beginner
Technical Troubleshooting - End Devices - Beginner
COTS Application - How to and basic triage - Beginner
Ticketing Tool - Beginner
MS Office - Intermediate
Avaya/Phone Operating skills - Beginner
Job Required Skills:
Excellent Communication written & Verbal skills.
Qualification- Any Graduates(Except BE)
Experience- 0-1
Shifts- 24*7.
2 Rotational weekly offs.
Ability and willingness to learn.
Should be willing to take up challenges and go extra mile to perform work responsibilities.
Must have great interpersonal skills and ability to perform under pressure.
Courteous with strong customer service orientation.
If interested, kindly share your CV's on [Confidential Information]

Employement Category:

Employement Type: Freshers
Industry: Full time
Functional Area: ITES
Role Category: IT- Hardware
Role/Responsibilies: Hiring Freshers/ Experience International Voice /tech Support / Help Desk Executive

Contact Details:

Company: Sky Scrapper
Location(s): Pune

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