Functional Support Specialist L2 (SAP - MM)
- Faurecia
- 5 - 8 years
- Chennai
- 4 years ago
- Email to a friend
- Report this job
Job Description
Description :
To facilitate problem solving and provide Level 2 support to
SAP MM, SD & EDI issues.
Roles:
To support MM & SD modules of SAP providing functional support to the users: trouble shooting and general support.
RESPONSIBILITIES:
Main missions and results :
- Participates during implementation at various sites in India
- Provide functional first & second level support to the users
- Help key users adopting FCS standards
- Main bridge between Plant Mfg and FCS L3 team
- Lead small projects independently with minimal supervision
- Should have good hands on experience in MM & SD
- Should have good knowledge on EDI.
- Participates in all test phases of the application(s)
- Coordinates and performs end-users trainings
- Contributes to adjust training documentation to site specifics
- Plan and execute training programs (in coordination with key users)
- Actively promotes better utilization of applications and document user procedures
Performs 2nd level end-user support
- Receives incidents from the 1st level-support (Helpdesk)
- Documents solutions/results about incidents/demands in the ticket
- management system
- Provides either remote (phone, remote-control) or in site support
- If relevant, identifies and escalates problems to the site management and/or
- to the 3rd level Competence Center
Leads the lifecycle management of the application for his/her functional domain
- Collects and describes local requirements from sites (Requests For
- Change)
- Elaborates functional specifications and get them validated
- Facilitates the establishment of priorities
- Communicates decisions made to the users community
Ensures Continuous Improvement in his/her functional domain
- Maintains coherence and consistency of data by executing periodic tests
- Helps the functions take actions in order to promote best practices and
- improve the data quality
- Actively contributes to improving the quality and efficiency of the SAP
- support chain
Qualifications:
The ideal candidate has/ to be:
- Any Graduate with a 6 to 8 yrs of experience in SAP MM & SD domain
- Should have good knowledge in EDI & PI.
- Good command over English
- Able to commute frequently within the region.
- Good team player and ability to connect and influence global teams for any additional support for solving user issues
Profile :
Schedule : Full-time
Contract : Unlimited Term
Education Level : Bachelor's Degree
Educational Program : Information Technology
Travel : 25% of time
Job Classification
Industry: AutomobileFunctional Area: IT Software - ERP, CRM,
Role Category: System Design/Implementation/ERP/CRM
Role: System Design/Implementation/ERP/CRM
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any Specialization, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: FaureciaAddress: FAURECIA,PLOT NO. T-187,PIMPRI INDUSTRIAL AREA, B., G. BLOCK,BEHIND BHOSARI POLICE STATION,BHOSARI, PUNE, Maharashtra, India
Location(s): Chennai
Keyskills: SAP Troubleshooting SAP SD SAP MM Problem Solving PI Functional Support EDI
Faurecia
New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute ...
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