Session Management Co-Ordinator @ Tech Wynk It Solutions

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Session Management Co-Ordinator

Tech Wynk It Solutions
1 - 3 Years
Bengaluru
4 years ago
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Job Description

Session Management
Open sessions for new test centers.
Open sessions for existing test centers.
Use Zendesk to execute requests raised through tickets by test centers with determined SLAs.
Exam association to the test center.
Coordinate and assist with the opening of sessions for window-based programs.
Ensuring sessions are open 6 months in the future.
Internal Stakeholders
Work closely with site admin for site activation, closures, seat changes, etc.
Work with site closure and displacement team to ensure the candidates have been rescheduled.
Work with Channel Managers for
oNotification in case of site closure and impact
oNotification in case of seat or session changes and impact
oCapacity and Availability
oAssociation of exams
External Stakeholders
Respond to test centers with resolution.
Respond to test centers with queries on the ticket

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: ITES
Role Category: Customer Service
Role/Responsibilies: Session Management Co-Ordinator

Contact Details:

Company: Tech Wynk It Solutions
Location(s): Bengaluru

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Tech Wynk It Solutions

Tech Wynk IT Solutions is one of the fastest growing IT solutions and services providers.Our areas of expertise includes S/W Development, IT Training, Manpower Outsourcing and Skill Assessment. We deliver quality services to clients at affordable cost with an open approach to feedb...

Session Management Co-Ordinator @ Tech Wynk It Solutions

Home > Customer Service