Hiring Freshers - Only Male Candidates - Field @ Atria Convergence

Job Description

Greetings From ACT Corp !!

We are hiring for the role of "Trainee - Field Network Engineer". Interested candidates may send in their updated resume for the rounds of discussion.

HR - Prithvi - po**************j@***.actcorp.in

Position Name - Trainee

Training Venue - Any of our Offices in Chennai (MRC Nagar, T-nagar, Pallikaranai)

Duration - 15-30 Days

Nature of Job - field Network Engineer.

Qualification - Graduate /Diploma / Polytechnic and ITI holder in any discipline

Other courses (not mandatory) - Decent knowledge on Networking

Language Preference - Tamil & English

Two-wheeler - Must at the time of joining & during Training

Documents to be available at the time of interview - Driving License/LLR, PAN Card/PAN acknowledgement, Adhar,10^th , 12^th mark list, highest qualification certificates

Documents to be available at the time of joining (originals) - Driving License/LLR, PAN Card/PAN acknowledgement, Adhar,10^th , 12^th mark list, highest qualification certificates

Purpose of the role - 

Responsible for 100% customer Service and maintenance of network element on field in the designated area.

Role Description - 

Key Responsibilities:

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the event
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• structured feedback to management to provide permanent solutions to improve service level.

Key Result Areas - 

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization.

Recruitment Specifications - 

Education

1. Graduate/Diploma/ITI holder in discipline
2. Hardware & Networking, MCSE and CCNA preferred.

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Contact Details:

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