Ambassador @ Abbott Healthcare

Job Description

Job Title:Abbott Ambassador
Reports To:Regional customer experience Manager
Division:Abbott Diagnostics Division
JOB SUMMARY
Acquisition and sales specialist teams, Value Expansion Representative, Area/ Regional Marketing, Customer Support Center and Technical Service, Finance

• Actions required to ensure analytical turnaround time for their assigned accounts
• Account management

CORE JOB RESPONSIBILITIES
RETENTION RATE:

• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business review (KPI reviews)
• Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
• Identify customer training requirements
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control inventory
• Build image and brand in eyes of customer
• u201CSellu201D or reinforce Abbottu2019s total solution value offering
• Collect and transmit VOC (Voice of Customer)

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Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: Hospitals
Role Category: Banking
Role/Responsibilies: Ambassador

Contact Details:

Company: Abbott Healthcare
Location(s): Cochin / Kochi / Ernakulam , India

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Keyskills:   Troubleshooting Account Managemen customer training Customer Relationship analytical