IT Tech Support Associate - Mumbai - Ncr @ NCR Corporation

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TECHNICAL SKILLS:

• Thorough knowledge of Windows 10 and MAC OS Operating Systems.
• Expert level knowledge of Installing and configuring MS Office 365 applications.
• Expertise in Networking concepts and troubleshooting Internet technologies.
• Should be proficient in troubleshooting OS, Microsoft Office applications, NCR custom applications and Virus/malware remediation.
• Ability and willingness to learn quickly, keep knowledge current.

BASIC QUALIFICATION:

• Should have Educational Qualifications of 10+2.
• Grade 7 and above can apply for this position.
• Should be a Full-time employee in NCR Payroll
• Should have not received any Warning letter or part of PIP in last 6 months

COMMUNICATION SKILLS:

• High proficiency in English grammar, vocabulary, and sentence structure.
• Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
• Clarity in speech - Neutral accent, appropriate rate of speech, pleasant voice, and confident tone.
• Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.

OTHER ESSENTIAL SKILLS:

• Telephone etiquette - basic call handling skills.
• Customer service skills (persuasion, empathy, helpfulness & positive attitude) Good business communication skills (e-mail)

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.