Position Description:
The Call Management Service Coordinator (SC) is responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
The primary function of the SC is to support the activities of the Customer Engineers (CEs) assigned to him or her or within a particular geographic region or territory. The SC s plan, prioritize, assign, and monitor all open work orders for CEs. Additionally, the higher levels may be required to perform escalation management activities which provide end to end tracking for both field and customer.
Key Areas of Responsibility:
The main duties of the Service Coordinator include the following:
Work Environment:
Basic Qualifications:
Keyskills: Hospitality Relationship building Service Coordinator Scheduling Customer service Windows Customer complaints Recruitment Logistics
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