Server Engineer III
- Concentrix
- Not Specified
- Noida, Gurugram
- 4 years ago
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Job Description
- Lead and manage server infrastructure operational team including but not limited to Server, Virtualization, Storage, including Backup.
- Lead and manage technical problem resolution 3rd line support.
- Define, execute and deliver operational transformational service strategies for servers and storages, resulting in operational excellence and best in class services
- Ensure Operations and Service Delivery, strives to improve the service, achieve operational excellence, highly customer and process focused
- Drive the efficiency and effectiveness of the outage incident management process
- Produce systems availability management information, including KPIs and reports
- Monitor the effectiveness of outage incident management and making recommendations for process improvement
- Lead escalations and outage bridges, provide technical guidance to ensure timely resolution is provided. Ensure accurate outage status alerts are sent on timely basis.
- Ensure documentation of RCA, corrective actions are defined and carried out as per ITIL standards.
- Ensures that appropriate skilled resources are in place to meet required service levels.
- Perform Skill Gap analysis for team members and plan training and development plans in line with organizational and business requirements.
- Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
- Document SOPs, PNP, KTs etc. to ensure smooth operations.
- Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
- Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
- Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.
- Monitors and evaluates the efficiency and effectiveness of infrastructure service delivery methods and procedures.
- Plan and implement upgrades needed to maintain service levels. Develop and lead the replacement of infrastructure at end of life.
- Review, plan and participate in DR or BCP activities.
- Participate in effort estimation, requirement gathering and propose solution designs in new and existing projects or services.
- Coordinates and prioritizes project tasks, manages timelines, maintains project plans and communicate status to Engagement Managers, Senior Management and other stakeholders as needed.
- Ensuring the project is implemented within contractual obligations and regulatory requirements.
- Lead successful implementations, meeting timelines and budget requirements.
- Responsible for scope management, resource management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources.
- Assess/evaluate client requirements against scope of project, manage project plan and schedule.
- Responsible for risk identification, detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operations.
- Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to the Engagement Manager and/or client.
- Create new deliverables/best practices for implementation services to enhance implementation engagements. Must be able to create new deliverables or follow standards of deliverables already in place.
- Responsible for creating design documents, Standard Operating Procedure (SOP) or other documents as required for all ongoing business and transitioning the project to the Operation Support team
Employement Category:
Employement Type: Full timeIndustry: Full time
Functional Area: IT
Role Category: IT
Role/Responsibilies: Server Engineer III
Contact Details:
Company: ConcentrixLocation(s): Noida, Gurugram
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Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...
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