Client Experience and Operations Management @ IndiaMart InterMesh

Job Description

Key Responsibility Areas:

1. Own the customer onboarding process, and drive an exceptional experience during the initial client journey
2. Key priorities would be to ensure customers are onboarded with the right expectations, and then engaging them to source content and create best-in-class catalogs
3. Bring innovations and industry best practices to take the onboarding experience to next level
4. Manage outsourced vendors, drive relationships and investments to help them grow bigger, and ensuring continuous alignment with IndiaMART priorities
5. While improving the quality of customer content being produced will be the primary responsibility, timely closure of catalog creation will be equally important
6. Regular process reviews and data analysis to be done to ensure technology-based process improvement feedback is being shared on quality, experience, and efficiency improvements
7. Maintain daily tracking, audit, training, and team motivation focus to drive large remote teams
8. Maintain process compliances and hygiene

Qualifications:

Education and experience - MBA with 2-6 years of work experience and passed out of well-recognized institutes. Prior e-commerce experience will be an added advantage

Skill Sets:

1. Customer satisfaction and Quality oriented mindset
2. Good communication and presentation skills
3. Good logical reasoning ability and attention to detail
4. Good data analysis skills and understanding of technology to drive business solutions
5. Strong with MS Office tools, especially Excel, PowerPoint, and Word
6. Ability to multi-task and work in a fast-paced environment

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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