Contractor I - Global Service Desk - Pune @ Concentrix

• Complete IT change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Support organizational design and definition of roles and responsibilities
• Coordinate efforts with other specialists
• Manage stakeholders
• Track and report issues
• Define and measure success metrics
• Support IT change management at the organizational level
• Manage the IT change portfolio
• Monitor IT change progress end to end covering the change life cycle

Skills and Qualifications

• A solid understanding of IT change mgmt lifecycle
• Experience and knowledge of change management principles, methodologies and tools especially Remedy
• Good communication skills, both written and verbal along with good active listening skills
• Flexible and adaptable ie ready to work in 24 by 7 environment and should able to work in critical situations
• Problem solving and root cause identification skills
• Must be a team player and able to work collaboratively with and through others
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change mgmt structure
• Should possess good technical knowledge on network, telecom and servers platform.
• Should be well versed with Office tools like Excel Powerpoint and automation knowledge would be beneficial