Kalkine is Hiring for Quality Analyst (International Voice)
- Kalkine Solutions
- 2 - 5 Years
- Noida, Gurugram
- 4 years ago
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Job Description
Job description:Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associates performance and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall agent performance.
Participates in design of call monitoring formats and quality standards
Performs call monitoring and provides trend data to site management team
Uses quality monitoring data management system to compile and track performance at
team and individual level
Provides actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions for the agents
Provides effective feedback to the agents
Prepares and analyzes internal and external quality reports for management staff review
KNOWLEDGE, SKILL SET & QUALIFICATIONS REQUIRED
1-3 years Call Centre Experience
Bachelor Degree
Excellent verbal, written and interpersonal communication skills
Must be self-motivator and self-starter
Focus on quality
Exceptional listening and analytical skills
Must be able to effectively deal with people at all levels
Creative ability & writing proficiency
Ability to multitask and successfully operate in a fast paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
If Interested please share your resume to [Confidential Information]
Employement Category:
Employement Type: Full timeIndustry: Banking
Functional Area: Customer Service
Role Category: Quality Assurance Executive
Role/Responsibilies: Kalkine is Hiring for Quality Analyst (International Voice)
Contact Details:
Company: Kalkine SolutionsLocation(s): Noida, Gurugram
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₹ 400000 - 550000
Kalkine Solutions
We are an independent equities research firm, which provides recommendations to our subscribers about which stocks to buy, sell or hold. Our key goal is to provide investment ideas to clients that enable them to navigate and achieve success in complex markets.
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