Job Description
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 3 years of project management, marketing, sales, consulting, or business development experience.
- Experience in sales and/or account management.
- Ability to speak and write in English fluently.
Preferred qualifications:
- Experience in working against an assigned quota.
- Demonstrated experience in managing and customizing experience to a customer base.
- Proven ability to multitask and manage multiple projects at a time while paying strict attention to detail.
- Proactive, independent worker with the demonstrated capacity to lead, motivate and work well with others.
- Excellent communication skills.
About the job
Businesses that partner with Google come in all shapes, s and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.
In this position, you will work with a number of different advertisers, building relationships and providing account management and marketing solutions advice to help hit their goals and grow. The team specializes in Brand strategy and sales, and this too will form a core part of your daily role.
Your interest in sales and the digital economy, and entrepreneurial drive will enable our advertisers to expand their businesses with Google's latest advertising products and solutions. Using your effective communication skills, you are the face of Google to a portfolio of clients whose needs you listen to, and help define the strategy for how their products and services can reach of users.
When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the 'human face' of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.
Responsibilities
- Deliver against assigned quota consistently, while prioritizing and delivering outstanding customer experience to Google's advertisers.
- Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and upsell or promote other Google products.
- Communicate with customers proactively.
- Provide strategic advice and help our advertisers get the best ROI on their advertising investment by working closely in a consultative role with customers.
- Share and collaborate with Specialists, Engineers, and Product team members on new feature development through your direct exposure to advertisers.
Employement Category:
Employement Type: Full time
Industry: Internet
Functional Area: Sales
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Account Manager, Mid Market Sales, Google Customer Solutions
Contact Details:
Company: Google Inc
Location(s): Mumbai