Assistant Manager Customer Service @ Reliance Nippon

Job Description

• Understanding customer grievance
• Contacting the customer to obtain all relevant details through emails/calls
• Establishing all facts and asking for feedback from the sales team where ever required
• Coordinate with other teams such Operations, Policy Servicing, Finance etc for resolution of the grievance
• Communicate the decision to the customer, draft a customised response where ever necessary
• Keep customer updated during the course
• Display empathy and courtesy in all interactions with the customer
• Adhere to internal SOPs and TAT
• Complete and accurate resolutions to the grievances handled
• Adherence to internal SOPs measured through QC scores, audits etc
• Resolution of grievance in defined timelines
• Graduate / Post Graduate
• Excellent Communication skills verbal and written
• Previous experience in customer facing areas / grievance resolution role will be a plus
• 2-3 Years in a customer facing process
• Life Insurance experience will be desirable

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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