Non Technical Sales - Voice. - Chennai - Sitel
- Sitel
- 0 - 3 years
- Chennai
- 3 years ago
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Job Description
Roles & Responsibility:
- Answer inbound call, covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
- Achieve sales targets by effectively communicating benefits of products and services to customers.
- Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
- Utilize all available resources to reach out to prospects and turn those prospects into customers
- Sales through Customer Service
- All other duties as assigned
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Accurately process and record call transactions using a computer and designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
- Follow up and make scheduled call backs to customers where necessary;
- Stay current with system information, changes and updates
Desired Candidate Profile :
- Excellent, analytical, listening and organizational skills & Selling skills
- EFECTIVE ENGLISH VERBAL & WRITTEN COMMUNNICATION SKILLS as you will be assisting US & Canadian Customers
- Excellent customer service skills and great enthusiasm for helping customers
- Must be able to prioritize and complete all job duty requirements
- Must be able to adhere to schedule changes based on department and/or business
- Must be an energetic self-starter with the ability to work both independently and within a team
- Excellent time management skills, attention to detail and the ability to multi task
- Competent in MS office and web browser environments
- Ability to continually display positive attitude.
- Stay current with system information, changes and updates
Note:
- The Mode of Interview will be Virtual Only.
- Due to the Covid Situation, We are Hiring ONLY CHENNAI BASED Candidates. Out stationed Candidates will be considered as a Direct Reject.
- 2021 Graduates who have FINISHED their exams are eligible to apply.
- The shift Will be NIGHT SHIFT ONLY.
Salary Package:
CTC 2.70 Lacs PA + (Additional Sales Incentives)
Besides Salary Rs. 750/- Shall be provided during WFH.
To Apply:
Kindly Contact 8925062*** - Farheen Nawaz M. Kindly Contact between 11.00 am - 1.00 pm. Please Do Not Contact On Weekends.
Regards,
Farheen Nawaz M - HR Recruiter
SITEL India Pvt. Ltd.
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Sitel IndiaAddress: 501, WING A and B1,FIFTH FLOOR,BOOMERANG BUILDING,, CHANDIVALI FARM ROAD,ANDHERI EAST, MUMBAI, Maharashtra, India
Location(s): Chennai
Keyskills: Communication Skills Sales Telecom Sales Creative thinking International Voice Process
Sitel
About UsOur Company footprints includes 75k+ employees with centers located across North America, South America and Asia Pacific originating back in 1985. There are 100+ sites located globally. We service many Fortune 500 companies and some of the leading financial, retail, communications, travel ...
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