Urgent Requirement for Technical Support
- Intellica Logic
- 1 to 4 Yrs
- Hyderabad
- 3 years ago
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Job Description
Greetings for 3G HR Services!!!Position: TS SaaS Representative Experience: 1 - 4 Years Location: Hyderabad Key Skills: HTML Notice Period: Immediate to 15 Days Primary Responsibilities:SupportSaaScustomers, aggregators, publishers, vendors, and partners by providing initial set-up, and continued support.
Support includes but is not limited to:
Working closely with Client Information Services Team members and the customer to obtain all necessary set-up information. Working with aggregators, publishers, vendors, and partners to establish authentication and maintain relations.
Assist in the ongoing maintenance of client Integrated Search.
Setup, configure, and integrate ClientSaaSproducts/services:
Maintain documentation onSaaSOperations Team and associated support procedures,
including but not limited to creating internal and external FAQs and maintaining aggregators,
publishers, vendors, and partners documentation.
Adhere to best practices as defined by case handling guidelines.
Work closely with the Discovery Solutions Coordinator and/or Sales to provide support for questions pertaining to the clients as products/services - tasks include but are not limited to pre-post-sale conference call participation and on-site customer visitations. Assist in the training of team members as necessary.
Assist in other Customer Relations teamwork as required.
Understand the technical environment, products serviced and systems used at Client
Industries, and by our customers.
Other areas of responsibility as deemed necessary for the proper support of customers and
ClientsSaaSproducts/
SkillsRequirements:
2+ years experience in technical support/ Customer support
good Internet browsing skills Graduate
Excellent MS Excel skills
Good Knowledge on HTML && CSS.
Preferred Qualifications:
2+ years of experience supporting customers using web-based services.
Excellent verbal communication
Excellent written communication
Positive attitude && team player Working Days:5 Working Days Shifts: Rotational Shifts Interview Mode: Virtual Mode Rounds of Interview:1.Grammer Test 2,3.Test related to HTML 4.TechnicaL HTML round (video call round) 5.HR Discussion Interested candidates can contactMs.Arya - 9502123***
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Embedded / System Software
Functional Area: Not Applicable
Role/Responsibilies: Urgent Requirement for Technical Support
Contact Details:
Company: Intellica LogicLocation(s): Hyderabad
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₹ 2.0 - 4.0 Lakh/Yr
Intellica Logic
Intellica Logic Pvt. Ltd. Intellica Logic Pvt. Ltd. is a fastest growing recruitment services in india.
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