Software Engineer - Bengaluru/bangalore @ McAfee

About the role :

• Handle Customer escalations if required join for a remote session with customer with engineering team.
• NSP Customers are from different time zones, co-ordinate with support and engineering team on a time which work for both teams.
• Take supportability ownership of assigned product modules and understand the functionality of the module or feature.
• Reproduce the customer issues locally in lab and make it available for team to debug.
• Scrum master role for any update or minor releases.
• Work collaboratively with other teams and engineers, from QA teams, sensor escalation team to fully understand the issue and requirements.
• Contribute to define the product direction and provide solutions and bring issues to closure.
• Contribute in writing scripts and tools to automate solutions for troubleshooting.
• Present test results and defect reports and participate in analysis of defects pertaining to field quality and prioritization.

About you :

• Sound knowledge in Core and Enterprise J2EE Technologies, have worked in developing tools and scripts which run on both Windows and Linux environments.
• Knowledge and expertise in Linux kernel commands and application debugging.
• Hands-on experience in SQL Queries, software code analysis & network troubleshooting.
• Worked on any NMS or EMS software is an added advantage.
• Experience in debugging performance related issues like high Memory and high CPU Usage cases.
• Good understanding of Linux fundamentals and experience working in Unix/Linux environments.
• Working with Jira and generate reports and dashboards for sprint or projects tracking will be an added advantage.