Hiring for Technical Support Executive
- AppSquadz Software
- 0 to 1 Yr
- Delhi, NCR
- 4 years ago
- Email to a friend
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Job Description
JOB DESCRIPTION :
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Good Communication Skill (Must Required)
Creating a test plan
Using the plan to assess functionality, performance, reliability, stability and compatibility with other systems
Using the plan to hunt down and fix it
Looking for ways to prevent bugs from occurring in the place
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ask customers targeted questions to quickly understand the root of the problem
Talk to internal team through a series of actions, either via phone, email or chat, until they've solved a tech. issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Employement Category:
Employement Type: Full timeIndustry: IT - Software
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Technical Support Executive
Contact Details:
Company: AppSquadz SoftwareLocation(s): Delhi, NCR
AppSquadz Software
About USAppSquadz Software Pvt Ltd. is not an ordinary mobile application development company. We are family of seasoned designers, developers and marketers who are always committed to cater enterprises, businesses and online investors who are looking to mark a long lasting impression through the ...
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