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Customer Service Associate @ Mahindra First Choice

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 Customer Service Associate

Job Description

 Key Responsibility

  1. Take a high volume of inbound customer calls with a friendly and positive voice, gives precise and correct information about the query to the customer, and works towards meeting the daily targets.
  2. Update and processes information accurately into the system(s)
  3. Resolve customer problems in a timely manner
  4. Take Ownership & Deliver on Customer commitments
  5. Liaise with other departments within the process in the event a customer call/query cannot be resolved at first point of contact,
  6. Clear Communication - during all conversations with Customers, uses simple English or other regional languages, that delivers information and solutions in an easy manner
  7. Professional Focus - demonstrates a high level of personal and professional integrity when dealing with Customers. Treats all customers with empathy and respect and consideration.
  8. Ability to solve problems look for solutions aligned to Customers perspective and deliver on all commitments
  9. Teamwork consistently work together, trust in each other, engage in constructive conversations for the good of the group

 

Qualifications

 

Knowledge and Skills

  1. Ability to read English passages clearly and comprehend and explain the meaning in English or Other Regional languages
  2. Computer literate e.g. Word, Internet Explorer
  3. Professional & Courteous in mannerisms
  4. Good comprehension skills
  5. Ability to liaise with customers at all levels
  6. Typing Skills: Process Specific Cut-offs

Minimum Eligibility

  1. Age: 18 +years of age

      2a. Education / Qualifications: Graduate / Fresher / Undergraduate

      2b. With 6 months of any experience where necessary

  1. Travel boundary limits: Candidate should be residing within the local transport limits

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Finance / Accounts / Tax
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Associate

Contact Details:

Company: First Choice
Location(s): Bengaluru

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₹ 1.5 - 2.0 Lakh/Yr

Mahindra First Choice

About Mahindra Group: Ready to be creative and innovative at your work! Join us at Mahindra First Choice Wheels at our digital arm and experience the entrepreneurship culture first hand. Mahindra First Choice Wheels is India's largest multi-brand certified used car company with an intention to creat...

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