IT : Customer Support Manager, IT @ Vhunt

Job Description :

• Responsible and accountable for customer satisfaction pertaining to all support activities for one or multiple customers

• Supervise day-to-day operations of the customer support team in providing timely and effective solutions for customer requests

• Enhance customer service procedures, policies, and standards to make them more effective and efficient

• Develop customer satisfaction goals and coordinate with the team to meet them on a regular basis

• Applies strong subject matter knowledge to manage the teams activities in solving moderate to complex business/technical issues within established policies

• Maintain accurate records and document all customer support activities and discussions

• Assess service statistics and prepare detailed reports on the overall effectiveness of the customer support functions

• Provides technical as well as people leadership

• Responsible for developing, training new customer support engineers

• Ensures team meets or enables achievement of relevant IT metrics and commitments as per IT business goals and objectives.