Guest Relations Manager,Executive( Female) @ LP Hotels

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Guest Relations Manager,Executive( Female)

LP Hotels
2 to 7 Yrs
Dehradun
4 years ago
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Job Description

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like specially abled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise teams performance and produce regular reports
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients

Employement Category:

Employement Type: Full time
Industry: Hotel / Restaurant
Role Category: Front Office / Guest Relations
Functional Area: Not Applicable
Role/Responsibilies: Guest Relations Manager,Executive( Female)

Contact Details:

Company: LP Hotels
Location(s): Dehradun

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

LP Hotels

LP Hotels, founded in the 1980’s, has properties in an around Dehradun and Mussoorie in the picturesque state of Uttarakhand. All of our hotels are unique, have a separate identity and offer the best services and comfort to ensure that our guests have an exceptional experience. Our hotels cater ...

Guest Relations Manager,Executive( Female) @ LP Hotels

Home > Front Office / Guest Relations