Executive/Sr. Executive - Customer Service @ ACT Fibernet

Job Description

Roles and Responsibilities

ACT Fibernet, Hyderabad is hiring for Customer service voice process role.

Purpose of the Role:

The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.

Role Description:

1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in 1 rotational week off & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint

Key Result Areas:

This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.

Desired Skills and Competencies

Recruitment Specifications:

Education
Graduate or equivalent

Work Experience:

Minimum of 1 to 6 Years of work experience in English voice process
Experience in customer service or call center background preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like English, Tamil & Kannada / Telugu / Hindi are mandate
Job Location : Banjarahills, Hyderabad

Week Off : 6 days working & 1 rotational week off

Rotational day shifts

Age - Below 35

Please make sure that you have all the documents in place and come to the interview with the below documents :-

Pan Card

Aadhar Card
Driving License (Optional)
X Certificate
XII Certificate

UG / Diploma / ITI Certificate.
Relieving letter (For immediate joiners)
Appointment letter from previous company
Last 3 months salary slip/ Bank statement

Regards
ACT TA TEAM

Job Classification

Industry: Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: ria Convergence Technologies Limited
Location(s): Hyderabad
Website: http://jobs.actcorp.in

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Keyskills:   Customer Service Calling Customer Satisfaction Customer Complaints telecalling Voice Process Operations