Team Leader - Chennai - ACT Fibernet - 4 to 8

Job Description

Roles and Responsibilities

Purpose of the Role:
Responsible for delivering Net Churn target by ensuring an increase in Retention efficiency by reducing
customers angst and Re-connection of already disconnected customers.
Identifies new opportunities to improve productivity and efficiency of team and to drive customer
satisfaction and growth for the organization.
Role Description
1. Responsible for implementation of the retention & reconnection process as per companys guidelines
2. Improve daily productivity and efficiency
3. Monitor telephone calls of retention executive to customers to do a quality audit
4. Design MIS format to track retentions and deactivations
5. Analyze repeat complaints and suggest permanent solution leading to a high degree of customer
satisfaction
6. Ensure culture of process orientation
7. Rostering
8. Capturing customer insights and VOC
9. Ensure CCNR executives achieve their targets as per monthly and annual targets
10. Monitor and ensure shifting, deactivations, reactivation requests received are promptly attended
11. Support and manage the team consistently by analyzing training needs and developmental needs
Key Result Areas: This process will help in retaining customers and reducing churn, this will lead to a
contribution to net add and will have a high impact on ACTs success and profitability

Job Classification

Industry: Telecom / ISP
Functional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: ria Convergence Technologies Limited
Location(s): Chennai
Website: http://jobs.actcorp.in

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Retention retention efficiency reconnection Churn