Microsoft EMS Engineers for Mumbai @ Axycube Solutions

Greetings from Axycube Solutions, Bangalore

If you are fine with JD below, then please send your profile to [Confidential Information]

Mandatory Skills
Knowledge and hands on experience on Azure AD features like application proxy, MFA, SSO, SSPR.
Knowledge and hands on experience on security features of EMS and Azure AD like AIP.
Knowledge and hands on experience on Azure AD join/Hybrid Azure AD/Windows Autopilot join and conditional access policies for Windows 10.
Understand and implement new security features of Azure AD, Intune.
Should have consulting knowledge on Azure AD, Intune, ATA.
Provide information and carry impact analysis of Azure AD risky sign-in, Intune device reports and AIP document tracking and revocation.
Knowledge on Co-management.
Require Troubleshooting skills on all EMS Features
Knowledge and hands on experience on MCAS, MDATP and all Azure AD P1 & P2 features
Good to have skills :
Active Directory; SQL server; Exchange Server, Exchange Federation; DHCP; AD Sync & SSO, Azure AD, AD Trust, WSUS, Print Server and File Server; Windows Server &
Job Descriptions
Client (OS); SCCM; Microsoft Identity Manager (MIM); Hyper-V; O365; Any other 3rd party MDM/MAM Solutions
Responsibilities
Respond & Resolves all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool.
Scope a customers issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues.
Establish a good working relationship with the customers and 3rd parties.
Work on Trend Analysis and Problem management
Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB.
Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
Advise customers on how to gain additional value from their Microsoft products.
Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
Technically Groom L1 Resources to L2 Level
Maintain high Quality of Service & Support
Ensures a high level of customer satisfaction by ensuring the continuous operation of his systems
Maintain a strong customer focus.
Best regards
Axycube Team, Bangalore
[Confidential Information]