Accelya Hiring For Lead Application @ Accelya Solutions

Job Description

Greetings from Accelya !

In Accelya we are looking for Lead - Application Support to join our team developing product for Airline Industry.

Please visit: https://w3.accelya.com/

Location: Vikhroli, Mumbai.

Job purpose

Lead and provide high quality operational and technical application and systems support to customers and internal business functions.

Minimizing the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents.

Key Responsibilities:

Should have a macro view of all Processes of all customers and expert in all modules of product

Participation in P1 and P2 severity level of incidents to ensure timeline response and resolution within SLAs

Review the response suggested by L2 Support keeping 360 degree view

Review technical and functional analysis to be shared with  Development team as part of Bug Analysis

Guide and mentor the L2 Support

Participating from techno-functional point of view during reviews with customer

Perform causal analysis on the incidents logged by customer with the objective of permanent reduction

What do you need to know? .                            

Oracle PL/SQL, Pro*C &  Java preferred

Demonstrated application support experience, preferably in a 24x7 environment  
Change-management experience, including appropriate prioritizing and some risk analysis  
People management and leadership skills, including coaching, supervision, staffing, and conflict management  
Excellent analytical and problem solving skills  

Interested applicants please apply or write to ch*************e@ac****a.com with:

Current CTC:

Expected CTC:

Team leading experience:
Notice period:

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Project Management
Role: Project Management
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required, Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate

Contact Details:

Company: ccelya Kale Solutions Limited
Address: Tower-A,7th floor, 8th floor, 9th floor,247 Park,L, al Bahadur Shastri Marg,Vikhroli west, MUMBAI, Maharashtra, India
Location(s): Mumbai

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