Trainee Software Enginner-1 - Mumbai - Jardine @ Jardine Lloyd Thompson

Responsibility

• Provides Level 2 Infrastructure production support as a part of ISMS COPS group of IDO
• Seeks technical assistance from IDO Sys Admins or DBAs or escalates problem, when necessary
• Documents, monitors, reports, and manages the resolution of systemic infrastructure issues
• Work with IDO Sys Admins, DBAs, MGTI, Architects, SSG group and Vendors when issues appear systemic or cannot be resolved
• Makes recommendations to improve security and participates in investigations reported by Qualys and Cyence vulnerability reports as needed
• Installation of SSL certificates, domain registration, creation of VIPs on F5 load balancers iRules (if needed) on to migrated websites
• Support AS400 Promotions using different tools: Object Promotions in SYSY, SYSNHP, SYSBT, etc.
• Monitors production, outputs, and services to ensure that SLAs, and other quality metrics such as SWU are being met
• Provides feedback and recommendations to ISMS SysAdmin leads on requirements based on servers health check results, performance improvements and permanent fixes
• Ensures processes and requirements are met such as Servers Patching schedules, downtime, backup and maintenance availability
• Extensive knowledge to Create/update F5 VIPs in virtual world
• Communicates events to stakeholders, IT teams, and leadership of Mercer
• Candidate must be flexible in terms of working hours due to the nature of the role
• Candidate should be process oriented with good understanding of Change Management Process (ITIL)
• Establish and maintain regular written or verbal communication with the stake holders in driving and triaging issue resolution calls with MGTI, vendors, etc.
• Candidate should have analytical approach to issue troubleshooting and be resourceful in the times of heavy workload
• Weekend work and extended days to support organized changes or incidents may be required - but through prior agreement

Good to Have

• Knowledge of Windows/IIS SysAdmin support; Apache/Tomcat is an added advantage
• Experience with application and severs monitoring tools e.g. - AlertSite, App Dynamics, etc.
• Understanding of Security vulnerabilities of web based applications and their remediation
• Experience working on CyberArk tool