Customer Support Engineer @ Vhunt

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Customer Support Engineer

Vhunt
3 - 6 years
Mumbai
4 years ago
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Job Description

Job Description :

Responsible and Accountable for Customer Satisfaction pertaining to all support activities for the customers

Being responsive, proactive and empathetic to customer support issues

Responsible for providing timely and effective solutions for customer requests.

Performs basic analysis of support requirements.

Resolves support requests using available documentation and acquired knowledge.

Work with internal product / platform team to provide bug fixes for customer support related issues

Provide escalation to next level support if the issues are not resolved by L1/L2

Track and update ticket details on the internal support portal and close the ticket once the issue is resolved

Participate on daily and weekly status review calls with customer support manager

Provide feedback to enhance customer service procedures, policies, and standards to make them more effective and efficient.

Job Classification

Industry: Recruitment / Staffing
Functional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Doctorate Not Required, Any Doctorate

Contact Details:

Company: Vhunt
Location(s): Mumbai

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Keyskills: Customer Service Customer Satisfaction Customer Support Engineer

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Vhunt

We use a client-centric Global Engagement Model that combines local, senior, on-site resources with the cost, scale, and quality advantages of off-shore operations.

Customer Support Engineer @ Vhunt

Home > Admin / Maintenance / Security / Datawarehousing