Customer Success Manager - Noida - WebBee
- WebBee
- 3 - 8 years
- Noida, Gurugram
- 4 years ago
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Job Description
Job description:
Candidate will be responsible for provide demonstrations of defined company technical solutions to potential & existing customers. Acting as the face of the company, this incumbent will constantly and successfully demonstrate confidence, professionalism, approachability as well as product knowledge during client presentations.
Responsibilities and Duties
1. Will be responsible for Customer success, Client Onboarding.
2. Organize and manage software demonstration to clients by virtual settings.
3. Will be responsible for implementing best practices for keeping clients happy and getting ratings.
4. Should have worked on SAAS based application with sound knowledge of e-commerce industry.
5. Should be capable for handling client queries through phone, E-Mail & Chat Process.
6. Will be responsible for providing Product demonstration / software support and application demonstration online.
7. Responding promptly to customer inquiries. Acknowledging & resolving customer complaints.
8. Understand customer outcomes by communicating with customers, analyze customer health metrics.
Qualifications and Skills
1. Should be BA/B.Tech, B.E /MBA with at least 3+ years of customer-facing presentation or public facing experience along with the ability to effectively communicate product demonstration.
2. Excellent organizational, written & verbal communication skills are a must
3. Prior exp. of working in a customer-facing role with Software support.
4. Shift timing: 11:30 PM to 08:30 am
5. Location: Noida-62
Note: Initial 6 month work from home during pandemic/Covid-19.
Benefits
- Two minutes walking distance from Electronic City"Noida" Metro Station to company office
- Relaxed Working Environment
- Healthy Atmosphere
- Five days working
Shifts: 11:30PM to 08:30 AM US/UK, 05am to 2 Pm. For Canada vi***m@we*********l.com
Mobile: +91 9205281***"Whatsapp"
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Software - ERP, CRM,
Role Category: System Design/Implementation/ERP/CRM
Role: System Design/Implementation/ERP/CRM
Employement Type: Full time
Education
Under Graduation: B.Tech/B.E. in Any Specialization, B.Sc in Any Specialization, B.A in Any SpecializationPost Graduation: MCA in Any Specialization
Doctorate: Any Doctorate
Contact Details:
Company: WebBee eSolutions Private limitedAddress: 506, TOWER-A, iThum Towers,,,PLOT - 40, BLOCK-A,SE, CTOR-62, NOIDA, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram
Keyskills: Product Demonstration Client Onboarding customer success Communication Skills ERP support Customer Complaints Client Presentations Application Support Verbal Communication Software Support Production Support Chat Process
WebBee
About Company: Co: An integrated ecommerce and web development company having more than 14 years of experience WebBee designs, develops and integrates ecommerce stores for the best-selling, customer and Multichannel experiences. Headquartered at Noida, Sector 62 in India it is a company that crea...
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