Female Team Leader - Customer Service & Sales - Mumbai @ Selectivite

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Female Team Leader - Customer Service & Sales - Mumbai

Selectivite
3 - 10 Years
Pune
4 years ago
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Job Description

Education & Qualification - At least 3+ years of experience in selling any product over the phone with minimum 2 years in team handling will be eligible. Experience in handling team of tele callers is mandatory.

Job Role -

Mentor and develop the team.

Manage post-sales experience and service of premium clients

Effectively manage shift operations
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc).
Handling Escalation calls of Customers
Track Customer Satisfaction & ensure closure of complaints
Strong Rapport building skills with Team & stakeholders, manage attrition in the team
Evolve more effective work process for improving customer interactions
Constantly monitor & review performance metrics for achievement of objective
To effectively manage operations for constant performance achievements
Identify relevant training needs of agents & ensure effective implementation.
Interface with IT/HR/ Training/Quality in order to improve the teams Performance

Job Location - Thane
Should have good English communication skills.
Interested candidates please share your resume on [Confidential Information].

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: Sales
Role Category: Business Development Manager
Role/Responsibilies: Female Team Leader - Customer Service & Sales - Mumbai

Contact Details:

Company: Selectivite
Location(s): Pune

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Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Selectivite

We have an opportunity to work in a fastest growing Bank in India. For Information Call Huma - 9762999392 Or Send your updated resume on Huma.selectivite@gmail.com

Female Team Leader - Customer Service & Sales - Mumbai @ Selectivite

Home > Business Development Manager