NOC Monitoring Engineer @ AgreeYa Solutions

Job Description

Job Description
Role/Project Description :- NOC Monitoring Engineer
Experience: 3-4 Years
Job Location: Noida
Mandatory Skills:

• 24x7 monitoring of alerts, on-call escalation, opening bridges.
• Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams.
• CIM - Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents.
• Management and oversight of offsite team from an Staff availability during P1/P2 issues, escalation management.
• Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc.

Nice to have skills (Not Mandatory)

• MS Windows OS, Server OS, Data Centre, Server Hardware, Networks, Monitoring Tools like Solarwind, SCOM, Tidal

Job description & suggested KRA

• Experience in providing technical support in IT Infrastructure services and End-user computing
• Must have experience in Monitoring Tools
• Must have experience in ITSM Tools like ServiceNow, EasyVista, Remedy.
• Must have good communication and Writing skills (English language)
• Must have experience in handling Global customers

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: NOC Monitoring Engineer

Contact Details:

Company: Agreeya Solutions
Location(s): Noida, Gurugram

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