Urgently Required Customer Support Executive
- Alankit
- 0 to 3 Yrs
- Kolkata
- 3 years ago
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Job Description
Desired Candidate Profile
We are looking for an enthusiastic Customer Support Representative to contribute in generating sales for our company. The candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. He/she must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Job Description
- Generate quality leads of company's products through telephonic calling to new and existing clients of our company.
- Make outbound customer calls to promote and sell a product or service.
- Monitor competitors' products or services and create selling strategies for own products or services.
- Records each call on CRM software, as per company's policies and procedures
- Follow up with potential customers in a timely manner, if necessary and close them.
- Studying the details of each offering and remaining abreast of updates to these offerings.
- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
- Record details of customer interactions, queries, complaints and comments/feedback.
- Route concerns that require immediate/special attention to concerned departments.
- Follow up to ensure necessary actions are taken to resolve the customer issues
- Create, maintain and update database of customers with complete information and emails.
- Consolidate existing customer base while building new customer base.
Skill Set
Regional language proficiency
Possess good communication skills, both oral and written
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills
Note: Interested Candidates can share their resume at ra****s@al****t.com, mentioning subject line- Customer Support Executive - Kolkata
,Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Urgently Required Customer Support Executive
Contact Details:
Company: Alankit AssignmentsLocation(s): Kolkata
Alankit
Company ProfileAlankit limitedAlankit Group is a conglomerate of 13 Group companies with diversified activities into Financial Services, e-Governance, Insurance and Health Care verticals. Alankit Assignments Ltd., the flagship company of the group commenced its business operations in 1995 under th...
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