Technical Support Executive ( voice) Permanent #Hyderabad & Pune @ Zen

Home > Customer Service Executive (Voice)

Technical Support Executive ( voice) Permanent #Hyderabad & Pune

Zen
2 - 6 Years
Malaysia
3 years ago
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Job Description

Position : Technical Support/ Service Desk Engineer (Voice)

2 to 5 years of experience in Technical Voice Support
Experience in remote technical support via telephone in a service/call center environment
First & Second level desktop/application installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Bit locker, Intune, SCCM client
Knowledge of VPN, Peripheral devices, Wireless/PDA devices and Network equipment like Ethernet cables and switches.
Basic understanding of Active Directory, DHCP, DNS and networking concepts
This Job requires working in different Shifts including night on rotational basis
Should have hand on experience on ticketing tools like Jira, CA Service Desk & Service Now
Ability to multitask handle tickets, chats & calls

Qualifications and Work Experience

BE / B.Tech / MCA
Excellent verbal and written communication skills
Good analytical and trouble-shooting skills

Desirable (good to have)

Exposure to Mac
Scripting skills
Good to have Global technical support experience
Good to have Microsoft or Networking certification

Work Location : Pune & Hyderabad

We Prefer Short notice Joiners only.

Interested applicants- please send us resume at ca****s@ze***********s com

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Technical Support Executive ( voice) Permanent #Hyderabad & Pune

Contact Details:

Company: Zentact Systems
Location(s): Malaysia

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Zen

Zentact Systems, an IT services company, is in the business of providing high quality software development, integration, consulting services to businesses with process-driven, robust and highly user-friendly approach. ZENTACT SYSTEMS is logistic software provider for the Inland container f...

Technical Support Executive ( voice) Permanent #Hyderabad & Pune @ Zen

Home > Customer Service Executive (Voice)