Project Manager: Client Experience & Client Success
- Ensono
- 5 - 8 Years
- Pune
- 3 years ago
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Job Description
Ensono is on a mission to set the standards for industry-leading experiences as a Managed Service Provider. The Client Experience team is responsible for understanding our clients journeys, measuring the experience end-to-end, and driving accountability to act. We are proud to be a collective of high performers that see no borders, move at a fast pace, and champion necessary change when we see it. We succeed when our clients succeed. We are hiring a Project Manager to execute and oversee medium to large complex, multi-phased projects that enable best-in-class client experiences. Your clients are both internal and external stakeholders. The role requires strategic thinking and working cross-functionally to deliver outcomes through supporting teams.
The Client Experience Project Manager will be responsible for the following:
- Manage the development and execution of medium to large complex, multi-phased projects with external project dependencies, that include scoping, initiating, planning, executing, time & cost management, monitoring, controlling and closing projects. Also, experience in managing multiple projects at the same time.
- Promote client satisfaction by ensuring project adheres to stakeholder specifications. Responsible for project completion within determined scope, quality, time and cost constraints.
- Display advanced, proven product/ industry knowledge & experience
- Manage/resolve conflicting requirements / interests and escalate/raise alerts appropriately at right levels.
- Develop/implement/update communication plans and efficiently & accurately conveys information between clients and staff involved in project activities.
- Understands the risk and issues management process and techniques, including risk identification, quantification, and risk response Effectively manage tracking and communication of risks and mitigations/continency actions
Skills/experience with but not limited to:
- Track record of successful project management for both external and internal projects.
- Ability to develop and update Microsoft project plans. Strong knowledge of powerpoint
- Exposure to Mainframe Infrastructure is desired. Should have knowledge on various Mainframe components and Tools and software upgrades
- Experience in IT services and general technology understanding
Soft Skills requirements:
- Possess extraordinary interpersonal and communication skills and be committed to demonstrating strong leadership within Ensono.
- Be highly motivated, organized, and confident to interact with executive leaders across the company.
- Directing cross-functional activities
- Showcasing strategic thinking and expertise by demonstrating superior writing capabilities and versatility
- Grasp complex topics, understand broader business and policy context, and capability to translate background material into clear, accessible, and eloquent language
- Introducing new ideas and opportunities without instruction to do so
- Ability to create exceptional PowerPoint and Excel documents that tell a meaningful story through data
Additional qualifications would include but not be limited to:
- Desired: 5 - 8 years of project management experience in ITES
- CAPM/PMP/PMI certification
- Experienced in project management tools & agile methodologies
- ITIL 4 foundation
Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Project Leader
Role/Responsibilies: Project Manager: Client Experience & Client Success
Contact Details:
Company: EnsonoLocation(s): Pune
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