IT Service Desk Executive - Hyderabad @ Infinx

Job Description

Dear Candidates,

Greetings from Infinx Healthcare!

Responsibilities:

- Act as first-line support for IT department.

- Answer Internal and external customer/employee calls and emails, within response time TAT.

- Create Service desk tickets, assign technicians and follow-up till closure.

- Monitoring Service Desk dash broad and sending alerts for SLA violations.

- End to end front line coordination with Internal and external customer for IT queries,

Service requests, incident

- Coordination with vendors and service providers and IT back office activities.

- Circulating Incidence reports / updates to stakeholders.

Skills required:

- Excellent communication skills, written and verbal, preferably trained in voice and accent.

- Experience in interacting with US clients.

- Basic understanding IT setup and computing issues.

- Prior exposure in working in ITIL driven IT ticketing tools like ManageEngine.

- ITIL V3 Foundation certification is added advantage.

Additional Details:

- Candidates from only Hyderabad location can apply

- Job location : Hyderabad (Shamshabad)

- Shift : Rotational shift (Includes day & night)

- Minimum experience : 2 years

Interested candidates can share their CV to am*********e@in***x.com

Job Classification

Industry: BPO / Call Centre
Functional Area: IT Software - Other,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Post Graduation Not Required

Contact Details:

Company: Infinx Services
Address: Unit No 1, SDF 1, Seepz Sez,, Andheri East, Mumbai City, MUMBAI, Maharashtra, India
Location(s): Hyderabad

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Keyskills:   Service Desk Engineer IT ticketing Manage Engine IT IT Support ITIL Monitoring alerts Manage-Engine IT Desk IT Service Desk IT Setup Service Desk ManageEngine IT Queries Service Desk dashboard