SaaS Service Operations Manager
- Enrich talents
- 5 - 10 years
- Chennai
- 3 years ago
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Job Description
A reputed client, pioneer in several IT solutions is looking for a SaaS Service Operations Manager
Job Overview :
The service desk manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.
Location: Chennai / Bangalore
Experience:
5-10 years of total experience with at least 2-3 years of experience as Service Operations Lead
Bachelor's Degree mandatory
Skill-sets Required:
- Demonstrable skills troubleshooting a wide range of technical problems
- Being a people manager, manage, coach and develop the team
- Balance the short-term actions required with the strategic long-term direction and vision
- Knowledge and understanding of all industry standards such as ITIL framework and ISO 27001
- Knowledge and understanding of best practices for service management
- Certified training or vocational training with customer relations or CRM.
- Excellent written and verbal communication skills
- An advocate for the service desk
Responsibilities:
- Meet targets and expectations for customer service and support performance.
- Effectively managing, developing, and training the service desk team.
- Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
- Conducting and sharing results from service and operation performance reviews.
- Collaborate with internal partners to implement new technologies to improve operational efficiency
- Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
- Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
- Being aware of and managing the costs of running the service desks.
- Prepare periodic reports for management with recommendations and trends
Kindly email your resume in word format to re**a@en**********s.com with the following details:
Total experience:
Relevant Experience:
Current CTC
Expected CTC
Notice Period
KINDLY NOTE THAT ONLY APPLICANTS WITH RELEVANT EXPERIENCE & SKILLS NEED APPLY.
Job Classification
Industry: IT Services & ConsultingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: MBA/PGDM in Information Technology
Doctorate: Any Doctorate
Contact Details:
Company: ENRICH TALENTSAddress: B/4,,MILIND MIRA CO - OP HSG SOC,SANT DYANESHWAR M, ARG,PANCHPAKHADI THANE, THANE, Maharashtra, India
Location(s): Chennai
Keyskills: Customer Relationship ITIL Framework SAAS ISO 27001 Customer Service Management Service Operations Operations Management
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