Technical Support Associate - Night Shift
- Sitel
- 0 - 3 years
- Chennai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibilities
- Passionately provide L1-L2 call technical support to the company's customers and business partners.
- You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the issue.
- Resolve clients' complaints by performing activities such as removal of virus, fixing internet and firewall issues.
- Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution.
- Provide follow-up customer contact to ensure satisfactory resolution of incidents.
- Co-operate with other members of the technical support team, sales team and other departments.
- Identify and escalate priority issues per Client specifications.
- Accurately process and record call transactions using a computer and designated tracking software.
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
Desired Candidate Profile
- Minimum 6 months to 1 year of Experience in voice support. Preferable with US, UK and Australian Customers
- Freshers with good command over the English language (Written and verbal communication) can also apply.
- Arts & Science and Engineer Graduates may apply for this role. (Passed out from 2017)
- Computer Science Background Background should be an Added Advantage,
- However, 2021 Graduates may also apply for this role If S/he have finished their final Semesters.
Desired Technical Skills & Knowledge
- Knowledge of Antivirus Software (Navigation and settings)
- Navigation inside an operating system, installation and uninstallation of drivers, software and system configuration.
- Knowledge on home networking devices like Router, Modem, internet connection, LAN and WAN.
Perks and Benefits
- Attractive incentives and other employee benefits (Exclusive of CTC )
- Door step Pick-up & Drop will be provided
- During Covid situation: Desktop shall be provided and starting from interview everything is on Virtual mode. (within Chennai ONLY)
- CTC 3.15 Lacs 3.40 Lacs PA.
- Besides Salary Rs. 750/- Shall be provided during WFH.
HOW TO APPLY?
Kindly Contact 8925062***. This Call Shall be considered as your First Level of Screening. Please Contact from 10.30 Am to 1.30 Pm.
ALL THE BEST!
Job Classification
Industry: BPO / Call CentreFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Freshers
Education
Under Graduation: B.Tech/B.E. in Any Specialization, BCA in Any Specialization, B.Ed in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate, Doctorate Not Required
Contact Details:
Company: Sitel India Pvt LtdAddress: 501, WING A and B1,FIFTH FLOOR,BOOMERANG BUILDING,, CHANDIVALI FARM ROAD,ANDHERI EAST, MUMBAI, Maharashtra, India
Location(s): Chennai
Keyskills: Technical Support Voice Support Toubleshooting Customer Support Sales System Configuration Networking Australian Calling Operating System Installation Customer Retention
Sitel
About UsOur Company footprints includes 75k+ employees with centers located across North America, South America and Asia Pacific originating back in 1985. There are 100+ sites located globally. We service many Fortune 500 companies and some of the leading financial, retail, communications, travel ...
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