Banker-Customer Experience
- Idfc First Bank
- 1 - 4 Years
- Visakhapatnam
- 3 years ago
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Job Description
Job Description Form
Role/Job Title - Banker - Customer Experience
Business - Retail Banking
Job Purpose
The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the primary deliverables
'- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics
- Assessing customer propensity and ensuring higher product penetration per relationship
- Referencing for more business from existing customers
- Handle customer queries and complaints
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Assist in closure of all observations on audit report'
Secondary Responsibilities - List the deliverables other than primary, but essential for the role
- Perform audit and ensure compliance to internal and external regulations and guidelines
Key Success Metrics
Share of customer wallet, Product Cross Sell targets
Qualifications
Graduate - Any discipline
Post Graduate - MBA preferred
Experience
Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business
Industry - BFSI
Functional Area - Retail Liabilities
Employement Category:
Employement Type: Full timeIndustry: Banking
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Banker-Customer Experience
Contact Details:
Company: Idfc First BankLocation(s): Visakhapatnam
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Idfc First Bank
About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...
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