Assistant Manager - Workforce Management |
- Wipro BPS
- 1 - 4 yrs
- Delhi, NCR
- 5 years ago
- Email to a friend
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Desired Candidate Profile
Hi all,
We are hiring for the role of Assistant Manager - Workforce Management for Delhi location.
PFB the Job Description :
- Has Knowledge/ Hands on in generating
- Forecasting, Planning, Scheduling
- RFP support experience preferred
- Able to work on MS-Office Excel, Word & P.Pt
- Has worked on at-least one WFM tool like IEx, Aspect , Blue-Pumpkin
- Excellent verbal & written communication & presentation skills
- Exposure to atleast one of the voice ACD tools like Avaya CMS, Nortel, Genesys etc.
- Excellent verbal & written communication & presentation skills
- Good Interpersonal & people management skills with problem solving approach.
- Should be able to independently handle client communications, 3 Years of Experience in Forecasting/Capacity Planning/RFP
- Aware about COPC Certifications
- Aware of Quality tool LEAN, Six-Sigma. Preferably Lean and Green belt certified
- Demonstrate Customer Service Skills,
- Openness to work in shifts
If interested and your profile matches our requirement, please share your updated CV or reference at ne*********r@wi**o.com
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Contact Details:
+ View Contact
Keyskills: capacity planning RFX scheduling blue pumpkin workforce management iex RFP
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